Contact information
Contact House of Roz
Let's Stay Connected
Whether you're inquiring about a specific piece, need assistance with an order, or simply want to share your love for vintage treasures and opera, we're here to help.
Ways to Reach Us
- General Inquiries and Order Support: [email address]
- Response Time: Within 24 hours during business days
📱 Social Media
- Instagram: @House.of.Roz
- Direct Messages responded to during business hours
📍 Location
San Francisco, CA *By appointment only for local pickup
Quick Response Guide
For Fastest Response
- Product Questions: Comment on the Instagram post
- Purchase Inquiries: DM on Instagram
- Order Status: Email with your order number
Business Response Times
- Instagram Comments: Within 12 hours
- Direct Messages: Within 24 hours
- Emails: Within 2 business days
- Weekend Messages: Responded ASAP or next business day
Frequently Asked Questions
Before reaching out, please check our Terms of Service page for answers to common questions about:
- Shipping & Handling
- Condition Grading
- Payment Methods
- Local Pickup
- Collection Launches
- Bundle Requests
Press & Collaboration
For press inquiries or collaboration opportunities, please email [email address] with:
- Your name and organization
- Nature of inquiry
- Deadline (if applicable)
- Preferred contact method
We strive to provide excellent customer service and appreciate your patience as we respond to all inquiries thoroughly and thoughtfully.
For immediate purchase opportunities, please follow the purchasing instructions on individual item listings.