Shop Information

House of Roz Store Information

About Us

House of Roz brings together the artistry of opera and the allure of vintage treasures. Founded by international opera singer and educator Rhoslyn Jones, each collection is thoughtfully curated and themed around classical operas, creating a unique shopping experience that marries musical storytelling with vintage discovery.

Business Information

  • Located in San Francisco, CA
  • California Seller's Permit: 234815904-00001
  • Business Hours: Monday-Friday, 9 AM - 6 PM PST
  • Local pickup available by appointment only

Purchasing Guidelines

How to Purchase

  1. Items can be purchased through:
    • Our Shopify website
    • Instagram @house.of.roz via feed drops, story sales, and live sales
    • Direct Messages on instagram for pre-claims

Payment Terms

  • Shop our website and check out with most available payment forms
  • One part payment with emailed invoice when purchasing on Instagram
  • California sales tax (8.625%) applied to all CA purchases

Sales Tax Information

In accordance with California Department of Tax and Fee Administration regulations:

  • 8.625% sales tax applied to all purchases shipped to California addresses
  • Tax calculated based on item price before shipping
  • Tax certificate available upon request for business purchases
  • Out-of-state purchases may be subject to their local use tax

Shipping Policy

Domestic Shipping

  • Processing time: 1-10 business days after payment
  • Shipping via USPS First Class or Priority Mail
  • Tracking provided within 24 hours of shipment
  • Combined shipping available for multiple items
  • Insurance included on items over $100

Packaging Standards

  • Items carefully wrapped with recycled materials, when possible
  • Double-boxing for fragile items
  • Eco-friendly materials when possible

Shipping Issues

  • All items photographed before shipping
  • Insurance claims assisted if damage occurs in transit
  • Damage claims must be filed within 48 hours of delivery
  • We are not responsible for lost or damaged packages once shipped

Returns & Refunds

No Returns Policy

  • All sales are final
  • No returns accepted on vintage/antique items
  • No exchanges or store credit offered

Item Condition & Descriptions

Vintage Item Understanding

Each piece in our collection is a unique vintage or antique treasure with its own history. While we carefully inspect and document every item, these pieces naturally show signs of age and previous life that add to their character and charm.

Our Standards

  • Thorough inspection of each item
  • Detailed condition notes provided
  • High-resolution photos included
  • Precise measurements recorded
  • Age estimates researched when possible
  • Restoration/repairs disclosed

What to Expect

  • Natural patina and wear consistent with age
  • Slight variations in color or texture
  • Minor imperfections that reflect vintage character
  • Historical marks or makers' signatures where present
  • Age-appropriate wear to original finishes

Privacy & Security

Customer Information

  • All personal information kept confidential
  • Shipping addresses securely stored
  • Payment details never stored
  • Email used only for order communication
  • Photos of sold items may be used for promotion

Data Protection

  • Secure checkout process
  • Encrypted payment processing
  • No sharing of customer information
  • GDPR and CCPA compliant

Communication

Response Times

  • Emails: Within 24 business hours
  • Instagram DMs: Within 24 hours
  • Comments: Within 12 hours
  • Weekend messages: ASAP or next business day

Contact Methods

  • website contact page
  • Instagram: @House.of.Roz

Special Services

Local Pickup

  • Available by appointment only
  • San Francisco location
  • Must be scheduled in advance
  • Valid ID required at pickup

Additional Policies

Photography & Listing

  • Colors may vary due to screen settings
  • Measurements taken with item laid flat
  • All flaws photographed and described
  • Authenticity noted when verified

Business Rights

  • We reserve the right to:
    • Cancel orders
    • Refuse service
    • Adjust prices
    • Modify policies
    • Update terms of service

Terms of Service

Link to terms of service

These policies are subject to change without notice. Last updated: January 26, 2025